E-resources Service Status
Issues with Library Search or e-resources will be posted here as we find out about them - if you are experiencing a problem which is not mentioned here please contact us.
Access issues with some resources "site took too long to respond. Please reload the page to try again" *Believe resolved 15.50 10.02.2026*
Users have reported issues with accessing some resources. With the error message: "this site took too long to respond. Please reload the page to try again"
We are currently investigating and we will provide an update once we know more.We are aware of issues with Gale Primary Sources and Oxford Troves but there may be more, In the meantime, users can access Gale Primary Sources by using the following link: Gale Primary Sources.
We are very sorry for the issues and hope to resolve the issue soon.
(Resolved) Click and Collect fault
(Resolved) Click and request service not currently working, C+C requests can be placed but not communicating to system.
Access issues with ProQuest Ebook Central
Access to ProQuest Ebook Central has been working intermittently since Friday 16th January, with some users reporting no access due to their IP range.
If you are affected by this, ProQuest have requested that you delete all existing cookies for that browser. You can do this manually, or by clicking this link:
https://ebookcentral.proquest.com/clearcookie/clearcookie.html
Once this link has deleted your Ebook Central cookies, it will redirect you to the Ebook Central landing page. After this, please try the original link to the book again and access should be restored.
You can also try:
- Using a private/incognito browser
- Using a different browser, e.g. Chrome, Microsoft Edge, Firefox
Additional ProQuest guide to deleting cookies: Deleting Ebook Central Cookies and Cache From Browsers