As part of our continued drive to modernise and improve the service we will be carrying out an upgrade to 230 (109x A3 and 121x A4) devices within the Managed Print Service (MPS) fleet across campus from the 18th December onwards.

During this process we will also be removing and retiring existing MFDs based upon two key factors:

• The ongoing financial cost to provide the service
• The reduced volumes being produced with customer's and colleagues WFH and operating in a far more digital focused environment

This is in direct response to changing patterns of usage within the print environment at Warwick and the wider print industry.

We apologise for any inconvenience this may cause.

We will of course closely monitor print volumes and device reliability patterns and can look to reinstate devices as and when deemed absolutely necessary.

This does remain a judgement call for the Managed Print Service (MPS).

The service is provided free at the point of use and has no recharge activities taking place on a quarterly basis for all departments apart from the WSU.

We welcome the opportunity to discuss this policy with all of our colleagues and customers on a case by case basis as needed.

The benefits to our staff and student customers of the newer devices of these planned works will include:

• More modern and reliable - fewer jams
• Faster print times - less waiting for your jobs
• Higher quality/resolution print output - better quality printed documents
• Enhanced transparency sheet print capabilities - deeper black production and better defined text output
• Higher toner yields - fewer cartridge orders, less plastic waste, fewer toner deliveries
• Reduced diversity of toner cartridges - less complexity, less confusion and a much simpler supply and support model
• Reduced plastic waste - using the empty black cartridge as a fresh waste box and lower energy consumption
• Larger, more sensitive and responsive touchscreens - easier to use and more accessible
• The use of encrypted hard disks and walk up, wake up presence sensors - more secure and faster to use
• Smaller physical footprint - saving valuable office space
• The retirement of slower, older, energy hungry legacy MFDs - improved operational efficiency
• The retirement of legacy Push Print queues associated with HP and Kyocera Managed Print Devices - helping to ensure GDPR compliance
• The removal of lower volume or unused legacy devices - improved operational efficiency and reduced energy consumption
• The retirement of legacy analogue technologies such as fax will also take place - reduced line rental and device costs
• Enhanced remote management and device status/health monitoring - improved support and fault resolution

Customers will typically find that the process to remove and replace their MFD will take around 15 minutes from arrival to the new device being ready for use.

The existing Pull Print queues, drivers and embedded applications will remain operational and only minor differences to the user interface on the new devices will be seen.

The project is expected to start from the 18th December 2023 and run for an initial 3 month period.

Communication to local departments will be handled on a case by case basis as and when it is deemed absolutely necessary.

We expect disruption to our customers to be kept to an absolute minimum.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

On Saturday 2^nd September, between 08:00-14:00, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

• Staff & Student pull and push printing, including that within the Linux Managed desktop
• MobilePrint
• AirPrint
• Mail2Me (Scan to Email)
• Copy (including Library Visitor Cards)
• printing.warwick.ac.uk webpage
• SafeCom Saveometer
• Autostore (Scan to Folder) 
• The processing of Printer Credits will also be offline.

Please note that the IT provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

On Tuesday 4th April, from 08:00, an update to the Kyocera printer drivers will take place. Disruption to the printing service is not expected and no customer action is required.

On Saturday 18th December, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place. Disruption to the printing service is not expected and no customer action is required.

This update will provide enhanced document and device compatibility, increased stability, extended support for device fonts, and a broad spectrum of bug fixes. This update affects both Managed and Unmanaged Windows devices.

There may be a slight delay before the push or pull print queue is operational. Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are not affected by this change.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk

We are aware of a printing issue related to the latest October patches from Microsoft.

Impacted customers are advised to use the Mobile Print Service as a workaround.

Instructions on how to use Mobile Print can be found here - https://warwick.ac.uk/services/it-students/how-to/printing-scanning/faqs/mobileprint

For any other questions or concerns, please reach out to our IT Helpdesk as needed.

Wednesday 15th September onwards

Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops

If you are not able to print and being prompted to install or update printer drivers, then please contact the IT Helpdesk for assistance.

We are presently working to develop a fix which will prevent this issue and this prompt from appearing.

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

MacOS printing via SMB/spoolss is currently unavailable to our HP and Kyocera Push and Pull Print queues because of the raised level of authentication security which Microsoft have recommended be used to secure print servers globally.

The only available workaround at present is AirPrint or MobilePrintLink opens in a new window.

Please log a call with the IT HelpdeskLink opens in a new window with any queries you may have. We apologise for the inconvenience caused. We will continue to develop a long term resolution to this issue.

On Tuesday 6th July, between 08:00 - 10:00, we will be carrying out a server upgrade on the LightTouch Digital Filing (Scan to folder) service, as such the service should be considered at risk / offline for the period of upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

• The Scan to folder option from compatible Kyocera MFDs