Most business processes rely on informal knowledge and social behaviour but these are areas which have not, so far, been well suited for modelling with computer-based teehniqnes. We describe a new experience-based approach to modelling with computers which has natural application to business process modelling. A framework using this approach, SPORE (situated process of requirements engineering), is extended to encompass applications to participative BPR (i.e. supporting many users in a distributed environment). An outline of an application of our methods to a warehouse management system is included.
Business process reengineering, business process modelling, experience, requirements engineering, use case.