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057 - An Experience-Based Approach to Decision Support Systems


We identify and motivate a fundamental challenge for the effective use of decision support systems (DSS) in the future: how can we substantially improve the quality of interaction, and the degree of flexible engagement and integration, between humans and computers? We propose a new approach to using computers that is experience-based and human-centred, and that offers the potential to address this challenge through the construction of computer artefacts that are based upon the concepts of observables, dependency and agency.


Decision Support Systems, Expert Systems, Modelling, Observable, Dependency, Agency