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061 - A New Paradigm for Computer-Based Decision Support


We identify and address a fundamental general problem which we regard as crucial for the widespread, effective use of decision support systems (DSS) in the future: how can we substantially improve the quality of interaction, and the degree of flexible engagement, between humans and computers? Rather than seeking an answer in additional technical functionality we propose a new paradigm for computing that is human-centred and that adopts a novel, observation-oriented approach to data modelling. We report recent practical work (a timetabling instrument) showing an unusual degree of openness for interaction, and evidence that our models can significantly generalise expert systems.


Decision Support Systems, Expert Systems, Modelling, Observation, Dependency, Agency