For all out students, whether an international or a home student, we want to ensure you know where and how to find the support you need. Below is some key information covering key departmental and university support services. Welcome Week provides more information for you.
You will be assigned an Academic Personal Tutor during Welcome Week. You will meet them during Welcome Week.
Until then, here's an overview of what to expect.
Your personal tutor is your point of contact with the university. You will meet them during welcome week and then at various points during your first year. They can provide advice and support. They will aim to answer you questions or direct you to who/where in the department and university you should contact regarding a query.
You student may ask to see you to check how you are settling in and you must respond promptly.
It is important to keep your personal tutor informed of any academic or personal problems that may be affecting your performance.
Some specific ways in which your personal tutor can help are:
- Providing general academic advice on progress and development, including discussing possible option choices and discussing, if necessary, module and final year marks and their implications.
- Giving you help and advice about pastoral and non-academic matters insofar as they are able and advising you about where to find further help if you need it.
- Writing a letter of reference when you apply for jobs, grants, or postgraduate study.
Want to speak to someone directly?
- Request a student mentorLink opens in a new window (Warwick IT account required). Mentors share experiences, answer questions and support new students as they adjust to university life.
- Contact the Statistics Society on Social media. Where friendly students who had the same questions as you, will help ensure you're completely comfortable.
- You could use the Warwick UniBuddy schemeLink opens in a new window. Where student ambassadors from all departments are available to chat and talk to you about campus life.
The Statistics Support Office (SO) will become an essential resource for you.
Located within the MS Building itself, there are friendly staff available to help with the your queries. You can send them an email, or visit to and say hello in-person, and you'll meet them all in Welcome Week too.
- Course and module issues - from access to enrolment problems, timetables and contacts. The SO can get you to the correct person.
- Assessments and exams - The SO manage all of the assessments that you complte, including exams and processing marks.
- Mitigating Circumstances and extensions - if you miss a submission deadline because of a situation beyond your control, you may have access to additional support.
- Reasonable adjustments - if you have a disability giving you a substansial disadvantage in comparison to someone who is not disabled, you may be able to access additional support.
- Appeals and complaints - We are committed to providing a high quality service but, we understand though that there may be occasions where our level of service has been short of what is expected. The SO can help with this too.
You're welcome to contact SO even before you enrol. If you have any questions at all that aren't answered here in this site, contact them;
Tel +44 (0) 24 7652 2290
Our current international have highlighted a number of opportunities that they think other international students would benefit from.
1) Mentors. Department of Statistics Mentors form an essential part of the welcome new incoming students receive. Mentors share experiences, answer questions and support new students as they adjust to university life. If you think you could benefit from this service, then please sign-up. Our mentors are current students and from regions all over the world.
2) Frequently Asked Questions (FAQ). The FAQ includes and highlights certain aspects of life in the UK that may be different to other regions.
3) Wellbeing and disability services. The wellbeing section includes a student story from one of our international students that highlights approaches to wellbeing and disability in the UK.
Learning difference - a student journey
Watch this account from a Stats student, explaining how our services helped them better understand their their learning needs.
(Click for video transcriptLink opens in a new window)
- To book a consultation, visit the Support for Students pageLink opens in a new window
- You can also find out more about specific disabilitiesLink opens in a new window.
Wellbeing - the importance of good health
While you’re at university it is important that you take care of both your physical and mental wellbeing.The Wellbeing ServicesLink opens in a new window and the self help resources. It also includes advice from current students on how to manage your wellbeing and how to make friends at university. Wellbeing Support Services also provides:
- Self-help resources
- Masterclasses and specialist workshops
- Psychological interventions
- Email counselling
- Therapy groups
- Specialist one to one disability support
- Information for Parents and Guardians
Even if you have declared a disability on your UCAS application, then should contact the Disability Services TeamLink opens in a new window within Wellbeing Support Services. Additional support can take time to arrange, so do contact them as early as possible.
We have prepared Welcome Week to answer all your questions.
You also have the opportunity to sign-up for a mentor. A mentor is a current department student and has experience of the department and university.
Our current students have prepared some FAQs. This includes information for those of you joining us in the UK for the first time.
If you have more questions, Welcome Week or a mentor can answer them.