On Saturday 2^nd September, between 08:00-14:00, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

• Staff & Student pull and push printing, including that within the Linux Managed desktop
• MobilePrint
• AirPrint
• Mail2Me (Scan to Email)
• Copy (including Library Visitor Cards)
• printing.warwick.ac.uk webpage
• SafeCom Saveometer
• Autostore (Scan to Folder) 
• The processing of Printer Credits will also be offline.

Please note that the IT provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

On Saturday 18th December, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place. Disruption to the printing service is not expected and no customer action is required.

This update will provide enhanced document and device compatibility, increased stability, extended support for device fonts, and a broad spectrum of bug fixes. This update affects both Managed and Unmanaged Windows devices.

There may be a slight delay before the push or pull print queue is operational. Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are not affected by this change.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk

We are aware of a printing issue related to the latest October patches from Microsoft.

Impacted customers are advised to use the Mobile Print Service as a workaround.

Instructions on how to use Mobile Print can be found here - https://warwick.ac.uk/services/it-students/how-to/printing-scanning/faqs/mobileprint

For any other questions or concerns, please reach out to our IT Helpdesk as needed.

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

We are aware of customers experiencing occasional slow processing performance with the Mobile Print Email service.

We ask that customer's do not resend their email to the mobile.printing@warwick.ac.uk or mobile.printing.hp@warwick.ac.uk resource accounts.

Your patience is very much appreciated.

Options 1 and 2 of our Mobile Print Service remain unaffected and can be used as normal.

How do I print from a smart phone or tablet? (warwick.ac.uk)

Any questions or concerns, please contact the IT HelpdeskLink opens in a new window.

MacOS printing via SMB/spoolss is currently unavailable to our HP and Kyocera Push and Pull Print queues because of the raised level of authentication security which Microsoft have recommended be used to secure print servers globally.

The only available workaround at present is AirPrint or MobilePrintLink opens in a new window.

Please log a call with the IT HelpdeskLink opens in a new window with any queries you may have. We apologise for the inconvenience caused. We will continue to develop a long term resolution to this issue.

Printing Services have relocated and deployed two additional Kyocera Student Printing MFDs into Junction Hall 1 and Reception.

This is to allow for improved study and learning capabilities on campus in light of the continued Covid 19 situation and associated building lockdowns.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

Junction Hall 1

Junction Reception

Printing Services have relocated and deployed two additional Kyocera Student Printing MFDs into the Rootes Flexigrid and the Chancellors Suite within the Rootes Building.

This is to allow for improved study and learning capabilities on campus in light of the continued Covid 19 situation and associated building lockdowns.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

Rootes Flexigrid

Chancellors Suite

Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS Windows print servers.