As of the 1st August 2020 onwards the Managed Print Service ceased the processing of internal recharges in respect of the rentals and usage of the multi-function photocopiers / printers managed by Warwick Print and ITS/IDG (the MPS).

These are the devices located within departments across the campus. This decision reflects the Simplify Collaborate Deliver measures to minimise the volume of internal recharges in order to improve financial reporting timescales and reduce administrative burden.

The Student Print service remains chargeable at point of use. A positive printer credits balance is needed to print or copy within the Student Print locations.

The other services provided by Warwick Print continue to be chargeable.

If you have any questions or concerns in relation to this funding and charging model, please contact the Helpdesk as needed.

As a part of our drive for Continued Service Improvement ITS has invested heavily this summer in a wide range of hardware and software improvements within the Student Print Estate.

We hope you find the improvements of value and contribute to an improved service.

What are we doing?

We're reviewing our print, copy, scan and fax infrastructure to make it more efficient.

We did this before in 2011. 2015's audit will mirror the work we did in 2011, helping us to gauge the progress our Managed Print Service has made.

When will this audit happen?
NewField IT staff are expected on site from Monday 7 December 2015 to Friday 18 December 2015. The audit will resume on Monday 4 January 2016, and we expect it to take another 2 to 3 weeks.

Further details...

IT Services are in the process of trialing a new type of heavier weight paper within the Student Print Estate.

This will be focussed upon the devices located within the main Library building (all floors and including rooms 039 and 041) and is expected to come into effect from 12PM Friday 15th May.

The purpose of this trial is to asses whether the newer paper can offer a lower jam rate, higher quality of reproduction, reduced staff support overhead, balanced against an improved ability to deal with high coverage duplex mono and colour prints.

The new paper is also considerably whiter than the current choice that has been used previously.

The Library has been chosen due to it being a very high volume location with high footfall and a significant local support presence.

If this exercise is considered to be a success we will asses the operational benefits and economic implication of a longer term switch to this type of paper.

No rise in cost to our customers will occur.

As ever if you have any feedback please do feel free to send it through to the ITS Helpdesk.

The Managed Print Service is very pleased to announce that we have now saved over 2 million sheets of paper since the inception of the Pull Print service in 2012.

Visit our save o meter for more details....

The Managed Print Service is delighted to announce that it has received the "Simplify Team Award" at the 2015 CCSG Awards Evening on the 8th May. Our sincere thanks to every member of the team now and over the last 5 years and to all of our colleagues within ITS, warwickprint and Purchasing for their tireless hard work and support.

We would also like to thank all of our staff, student, alumni and visitor customers and look forward to continuing to develop and improve the service that we offer to each and every one of you.

A live real-time copy of the SafeCom Save-O-Meter is now available! (N.B. You must be on a campus network to view this page)

This provides a graphical representation of the work that we have carried out to-date, giving you an overview of the progress that is being made to improve both the overall efficiency and financial/environmental credentials of print within the MPS.

A more detailed breakdown of all of the Service Metrics /SLT's for the Printing Services team is also available.

Click on the image below for the real-time information.

This tool can be used to provide a direct like for like comparision with our colleagues in the HE sector.

For example the following institutions also utilise the SafeCom Print Management solution.

• Cranfield
• Aberdeen
• Brunel
• Imperial College London
• Manchester
• UCL
• MMU
• Leeds Beckett
• Leeds Metropolitian University
• Newcastle University
• University of Lincoln
• York
• St Andrews

Following feedback from our customers, observations from IT staff and our Library colleagues a series of hardware upgrades are underway within the Student Print Estate. These include the deployment of new, updated and higher capacity paper trays, faster speed Multi Function Devices, extensive servicing and device heathchecks in the busiest high volume areas.

The networking cabling on the 1st floor of the Library will also be checked and refreshed as needed to ensure that is is fit for purposes and better reflects the current layout and design within this key and very popular area.

We anticipate these changes will improve the reliability, speed and the longevity of our MFDs thus providing an improved experience for all of customers and support staff alike.

Our Vision for 2016 and 2020

To Oct 2016 (1st Managed Print Service, MPS - 2012 to 2016)

• An increase to 425 - Managed Print Service, MPS devices (MFDs and Single Function)
• An increase to 325 - "Pull Print" enabled devices (MFDs and Single Function)
• An increase to 100 - Scan to Folder enabled Multifunction Devices (MFDs)
• A reduction to 400 - Push Print queues
• Savings of 200 trees
• A small scale implementation (10-15) of e-fax (non- analogue) deployed to key high-volume fax using customers
• A gradual conversion to a "Click Only" PAYG charging scheme - inclusive of hardware, service, support, consumables, reporting and software licensing
• Full site survey and audit completed - Nov 2015 with the results published early 2016.
• Increased use of warwickprint for the cost-effective and high quaility production of both staff and student high volume, wide format and specialist printing

After Nov 2016 (2nd Managed Print Service, MPS - 2016 to 2020)

• An increase to 450 - Manged Print Service, MPS devices (MFDs and Single Function)
• An increase to 350 - "Pull Print" enabled devices (MFDs and Single Function)
• An increase to 300 - Scan to Folder enabled Multifunction Devices (MFDs)
• A reduction to 300 - Push Print queues
• Savings of 400 trees
• A much larger scale implementation (50-75) of e-fax (non-non- analogue) deployed to key high and medium volume fax using customers
• Full conversion to a "Click Only" PAYG charging scheme - inclusive of hardware, service, support, consumables, reporting and software licensing
• Heavy use of warwickprint for the cost-effective and high quaility production of both staff and student high volume, wide format and specialist printing