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Service Management and Design (MSc) (2023 Entry)

Service Management and Design students at the University of Warwick

Explore our Service Management and Design taught Master's degree.

Service Management and Design MSc is designed for graduates who are outward looking, forward thinking and interested in designing businesses for the future. Join the interdisciplinary WMG department to learn the tools and techniques to confidently design the service systems businesses need.


Course overview

In today’s complex business environment, where so much of global GDP is now service-related, service science is a crucial area in which businesses must increase expertise in order to stay ahead.  

During the course, you will consider the complexity of services that bring together people, organisations, technologies and information, in order to deliver value for the customer. You will learn the tools and techniques to design the systems needed to work with your customer, and ensure the best outcomes are achieved. You will learn to structure a service organisation, and will look at excellence in service from a variety of international sector perspectives.  

This course will review operationally how you go about using techniques to design service experience, lead change, and drive business transformation. It will show you how you go about building reputation, relationships, and brand with your customer. It will help you make sense of big data, and the use of technology to effectively support service delivery.

Important information

We are making some exciting changes to our Service Management and Design (MSc) degree for 2023 entry. Our core and optional modules are currently undergoing approval through the University's rigorous academic processes. As changes are confirmed, we will update the course information on this webpage. It is therefore very important that you check this webpage for the latest information before you apply and prior to accepting an offer.


General entry requirements

Minimum requirements

2:i undergraduate degree (or equivalent).

Candidates with a UK 2:ii (or equivalent) may be accepted upon demonstration of relevant professional experience.


English language requirements

You can find out more about our English language requirementsLink opens in a new window. This course requires the following:

  • Band A
  • IELTS overall score of 6.5, minimum component scores not below 6.0

International qualifications

We welcome applications from students with other internationally recognised qualifications.

For more information, please visit the international entry requirements pageLink opens in a new window.


Additional requirements

Candidates with professional experience should include their CV with their application.

Core modules

Important information

We are making some exciting changes to our Service Management and Design (MSc) degree for 2023 entry. Our core and optional modules are currently undergoing approval through the University's rigorous academic processes. As changes are confirmed, we will update the course information on this webpage. It is therefore very important that you check this webpage for the latest information before you apply and prior to accepting an offer.

  • Service Design and Delivery
  • Service Support Technologies
  • Business Model Generation
  • Reputation and Relationship Management
  • Leading Change
  • Financial Analysis and Control Systems

Optional modules

Three additional elective modules should be chosen from a wide list of options, allowing you the flexibility to tailor the course in line with your specific interests.

Read the module descriptions for this course on WMG's website.Link opens in a new window


Teaching

This course has two components – a taught component and a research component (dissertation) each accounting for 50% of your time and effort. 

For the taught component, we blend lectures with seminars, syndicate exercises, simulations, and case studies. Each module is delivered intensively over one full week or two half weeks, and classes are deliberately kept small to encourage interaction. Larger scale lectures are delivered for some modules and are backed up by seminar and syndicate activities. 

Our module leaders have extensive industry experience. Guest speakers from industry also contribute regularly, bringing real-world insight into your learning experience.


Class sizes

Overall this course can accommodate up to 30 students.


Typical contact hours

Our courses are modular in structure, with modules generally being taught in intensive one-week blocks from Monday to Friday, 9.00am - 6.00pm. Some modules will be taught over two half weeks or more, and occasionally you may be required to attend weekend sessions.

In addition to the taught component, you will have online pre-module preparation, and a substantial Post Module Assignment (PMA) following each module.

Each module accounts for 150 hours of learning time, divided between pre-work, in-module time, and post module assessment.


Assessment

At the end of each module, you will be given a Post Module Assignment (PMA) based on the learning objectives of that module. This is a piece of assessed written work which should take around 60 hours to complete. Most modules also have some in-module assessed work.

For the research component, each student undertakes a major individual project, which will develop your research and analytical skills and enable you to specialise. This project accounts for 50% of your overall credits and is submitted in the form of a dissertation of approximately 20,000 words at the end of the year.


Reading lists

Most departments have reading lists available through Warwick Library. If you would like to view reading lists for the current cohort of students you can visit our Warwick Library web page.


Your timetable

Your personalised timetable will be complete when you are registered for all modules, compulsory and optional, and you have been allocated to your lectures, seminars and other small group classes. Your compulsory modules will be registered for you and you will be able to choose your optional modules when you join us.

Your career

The MSc in Service Management and Design is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.

Graduates could expect to work within operations management, business transformation, customer-service or in a service support strategy role. Recent graduates have gone on to work in a wide range of industries including healthcare, finance, IT, travel, retail, education, hospitality, tourism, consultancy, and oil and gas.


Helping you find the right career

Our department has a dedicated professionally qualified Senior Careers Consultant offering impartial advice and guidance together with workshops and events throughout the year. Previous examples of workshops and events include:

  • Warwick careers fairs throughout the year
  • WMG Future Fest
  • Options in Engineering sector event
  • Careers for experienced hires
  • Careers in Cyber Security
  • Careers in healthcare
  • Careers in project management

WMG at Warwick

Having forged strong links with global companies through 42 years of collaborative research and development, we really understand the global market you’ll be operating in, and have designed our programmes to match.

Find out more about us on our websiteLink opens in a new window


Our courses

Our part-time courses for working professionals

Our Postgraduate Research degrees


Visiting WMG

There are a number of different ways to visit the University of Warwick throughout the year. We host bespoke PG visits, where you can talk directly with your chosen department and explore our campus through a personalised tour. WMG also organises events for prospective students including a weekly Live Chat so you can connect directly with the department to speak with staff and students from WMG. For more about university wide open days and tours, visit our Postgraduate Visits page.

Tuition fees

Tuition fees are payable for each year of your course at the start of the academic year, or at the start of your course, if later. Academic fees cover the cost of tuition, examinations and registration and some student amenities.

Find your course fees  


Fee Status Guidance

The University carries out an initial fee status assessment based on information provided in the application and according to the guidance published by UKCISA. Students are classified as either Home or Overseas Fee status and this can determine the tuition fee and eligibility of certain scholarships and financial support.

If you receive an offer, your fee status will be stated with the tuition fee information. If you believe your fee status has been incorrectly classified you can complete a fee status assessment questionnaire (follow the instructions in your offer) and provide the required documentation for this to be reassessed.

The UK Council for International Student Affairs (UKCISA) provides guidance to UK universities on fees status criteria, you can find the latest guidance on the impact of Brexit on fees and student support on the UKCISA website.


Additional course costs

As well as tuition fees and living expenses, there may be general associated costs such as:

  • Core text books
  • Printer credits*
  • Dissertation binding*
  • Robe hire for your degree ceremony

* - Dissertations and Assignments are only submitted digitally. However students may wish to print and bind their dissertation for their own purposes. Students on some courses will have a final poster presentation as part of their project and the printing of posters will be at the students’ expense.

Scholarships and bursaries

Scholarships and financial support

Find out about the different funding routes available, including; postgraduate loans, scholarships, fee awards and academic department bursaries.

WMG Excellence Scholarships

WMG funding opportunities

WMG will be awarding over £1million in scholarships and bursaries to students commencing study on our full-time MSc programmes

Living costs

Find out more about the cost of living as a postgraduate student at the University of Warwick.

Additional funding information

We have a number of research projects available which are fully or partially funded. The majority of these are for UK/EU applicants, though occasionally we advertise positions that are also open to overseas applicants. Please refer to specific project descriptions for details. See our Research Degree opportunities here.

Find out how to apply to us, ask your questions, and find out more.

How to apply

The application process for courses that start in September and October 2024 will open on 2 October 2023.

Applications will close on 2 August 2024 for students who require a visa to study in the UK, to allow time to receive a CAS and complete the visa application process.

How to apply for a postgraduate taught course in WMG  

Please note, places are often limited, so we recommend that you submit your application as early as possible. Please check our department webpages for more specific information.

After you’ve applied

Find out how we process your application.

Applicant Portal

Track your application and update your details.

Admissions statement

See Warwick’s postgraduate admissions policy.

Join a live chat

Ask questions and engage with Warwick.

Warwick Hosted EventsLink opens in a new window

Our hosted events run throughout the year, with a mixture of virtual and in-person sessions. These events are a great way to learn more about our courses and departments, chat to current students and staff, and find out more information about accommodation, careers, and how to apply.

Postgraduate Fairs

Throughout the year we attend exhibitions and fairs online and in-person around the UK. These events give you the chance to explore our range of postgraduate courses, and find out what it’s like studying at Warwick. You’ll also be able to speak directly with our student recruitment team, who will be able to help answer your questions.

Live chats

Join a live chat with our staff and students, who are here to answer your questions and help you learn more about postgraduate life at Warwick. You can join our general drop-in sessions or talk to your prospective department and student services.

Warwick Talk and Tours

A Warwick talk and tour lasts around two hours and consists of an overview presentation from one of our Recruitment Officers covering the key features, facilities and activities that make Warwick a leading institution. The talk is followed by a campus tour which is the perfect way to view campus, with a current student guiding you around the key areas on campus.