The IER is committed to providing high quality research services which satisfy its research clients and aims to achieve this through implementation of a quality management system (QMS) designed to meet the requirements of ISO9001: 2015.

However, there may be a rare occasion where a sponsor feels that their expectations have not been met. In these circumstances you are entitled to give feedback or make a complaint about the service in question. The below procedure outlines how to go about doing this.

You are advised to submit your formal complaint to the IER Director, Professor Chris Warhurst, in confidence. If possible, to aid in the speed of resolving your complaint, it should be submitted by email (together with any supporting evidence or documentation) to C dot Warhurst at warwick dot ac dot uk. The Director will provide an initial response typically within twenty University working days of receipt.

If the complaint is not resolved to your satisfaction, the Director will escalate the complaint to the University’s legal advisers, in consultation with Research and Impact Services.

If after the Head or Director has investigated your complaint it has still not been resolved to your satisfaction, you are advised to submit a formal complaint to:

HR Engagement Director

University House

University of Warwick

Coventry

CV4 8UW

See also: External groups - Feedback and complaints - University of Warwick