41 Office clerks1 411 Secretaries and keyboard-operating clerks 4111 Stenographers and typists 4112 Word-processor and related operators 4113 Data entry operators 4114 Calculating-machine operators 4115 Secretaries 412 Numerical clerks 4121 Accounting and book-keeping clerks 4122 Statistical and finance clerks 413 Material-recording and transport clerks 4131 Stock clerks 4132 Production clerks 4133 Transport clerks 414 Library, mail and related clerks 4141 Library and filing clerks 4142 Mail carriers and sorting clerks 4143 Coding, proof-reading and related clerks 4144 Scribes and related workers 419 Other office clerks2 4190 Other office clerks
Clerks record, store, compute and retrieve information, perform a number of clerical duties especially in connection with money-handling operations, travel arrangements, request for information and appointments. Most occupations in this group require skills at the second ISCO level (an education level which begins at the age of 14 or 15 and lasts about three years) (ILO, 1990; p.131).
1. Occupations describing clerical tasks but failing to distinguish between office clerks and customer services clerks should be allocated to a unit group 4000 (clerks, nothing otherwise specified).
2. Where it is clear that the clerical duties involve office work, not customer service activities, yet classification to minor groups 411-414 is not possible, either because these involve a wide range of office activities or because specific information on the nature of these activities is not available, classification is to minor group 419 (Other office clerks).
42 Customer services clerks 421 Cashiers, tellers and related clerks 4211 Cashiers and ticket clerks 4212 Tellers and other counter clerks 4213 Bookmakers and croupiers 4214 Pawnbrokers and money-lenders 4215 Debt-collectors and related workers 422 Client information clerks 4221 Travel agency and related clerks 4222 Receptionists and information clerks 4223 Telephone switchboard operators
Customer services clerks deal directly with clients in connections with money-handling operations, travel arrangements, requests for information, appointments and by operating telehone switchboards (ILO, 1990; p.139).
Allocation of clerks between sub-major groups 41 (Office clerks) and 42 (Customer services clerks) will be performed with reference to job titles and/or job descriptions. Specific job titles/descriptions which indicate direct customer service interaction (eg. counter clerk, receptionist, telephonist) will result in classification within sub-major group 42 (Customer services clerks). In cases where information is less specific (eg. bank clerk), classification should be to sub-major group 41 (Office clerks).