Dr Rupy Sawhney (University of Tennessee):

Becoming a Global Compassionate Servant Leader - Alignment Between Productivity and Retention Levels

Thursday 10th November 2022, University of Warwick

An operational excellence model in which the reduction of work-related stress and the enhancement of employee well-being are incorporated into the design of productive systems and organizations was developed by the Center for Advanced Systems Research and Education (CASRE) at the University of Tennessee. We believe it is necessary to change the mindset that either productivity wins or employee well-being wins. One of the essential steps in this process is to change the focus from the word "efficiency"—which is code for making people work faster or harder—to "reliability"—the design of systems that provide employees with all the resources to allow them to complete the assigned work. Our model—presented in four modules—transforms organizational productivity while simultaneously reducing employee effort and stress. The model is presented as the basis of global compassionate servant leadership since, besides all the technical components, it also includes factors that will increase the self-awareness of each individual and find a way to align the company's interests with individual personal aspirations.

Recording of the webinar linked here.