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Frequently asked questions about Single Sign-on

Sign in

How do I get an IT Services Account?

If you are a member of the University you can register for an account.

How do I find out my username?

Recover your account details with your University card number and date of birth.

Why do I need to sign in?

Many Warwick websites are publicly accessible. However, you need to sign in to access protected pages and to publish content yourself using tools like SiteBuilder or Warwick Blogs.

What is two-factor authentication?

Two-factor authentication is an extra layer of security to help protect your ITS Account. When you sign in, you enter a temporary code as well as your password. Learn how to set up and manage two-factor authentication.


How do I change my password?

Follow our advice at ITS Account password changes.

How do I reset my password?

You can reset your password if you have already set up your security information. If you haven't set up your security information, contact the ITS Help Desk for assistance.

Why am I prompted to set my security information when I have already done this?

The information you enter must meet certain criteria before you can use it to reset your password. If you continue to be prompted, ensure you have verified that you own the alternative email address:

  1. Click the Verify button next to your alternative email address.
  2. You receive an email containing a verification link and code. Click the verification link in the email or click the Verify button again and enter the code.

Alternatively, ensure you specify at least two security questions.

Sign out

When do I get signed out?

You can choose how long you want to stay signed in before being automatically signed out. On the sign in screen, select one of the following options from the Keep me signed in drop-down menu:

  • Until I close my browser
  • All day
  • Three months
  • Until I sign out

Note that it's best to use the Sign out link when you are finished using a computer, especially if it isn't your usual one, and you should always lock the screen when you step away from your computer.

What is the Single Sign-on system?

Single Sign-on is a mechanism to sign in with a single username and password to access Warwick websites and applications. Once you're signed in, we know who you are through the use of cookies.

What are cookies?