If you use the text message method to receive verification codes, and you have a new phone but the number is the same, you don't need to do anything. Otherwise, set up your new device to use your preferred method for two-step authentication.
In this article:
Install an authenticator app on your new device
Install an authenticator app on your new device. We recommend the following apps:
- On a trusted computer, go to warwick.ac.uk/twostep/setup
- Choose Mobile app, then click Continue.
- Under Reset, select the checkbox, then click the Reset button.
- Open the authenticator app and create a new account using the Scan barcode method.
Scan the barcode shown on the IT Services Account screen:
In the Enter a code box, type the six-digit verification code displayed on your phone:
- Click Submit code.
Register a new phone number to receive verification codes by text message
- On a trusted computer, sign in and go to warwick.ac.uk/myaccount
- Click Change your security questions.
- In the Mobile phone numbers box, enter your new phone number and click Add.
- Remove any phone numbers you no longer use or don't wish to associate with your ITS Account.
- Click Done.
- For extra security, go to warwick.ac.uk/twostep/setup, select Mobile app and enter your new phone number. This deregisters your old phone number from the two-step authentication process.
- Turn on two-step authentication
- Sign in with an authenticator app
- Sign in with a text message
- Sign in when you don't have your phone with you
- Backup verification codes
- What duration should I choose?
- Lost or stolen phones
- Use an alternative device to authenticate
- New device or changed phone number
- Revoke remembered devices
- Private browsing
- Allow cookies from the Single Sign-on domain