If you use the text message method to receive verification codes, and you have a new phone but the number is the same, you don't need to do anything. Otherwise, set up your new device to use your preferred method for two-step authentication.
In this article:
Install an authenticator app on your new device
Install an authenticator app on your new device. We recommend 'Google Authenticator', which you can access via the links below, or by searching in the relevant app store for your device:
- On a trusted computer, go to warwick.ac.uk/twostep/setup
- Choose Mobile app, then click Continue.
- Under Reset, select the checkbox, then click the Reset button.
- Open the authenticator app and create a new account using the Scan barcode method.
Scan the barcode shown on the IT Services Account screen:
In the Enter a code box, type the six-digit verification code displayed on your phone:
- Click Submit code.
Register a new phone number to receive verification codes by text message
- On a trusted computer, sign in and go to warwick.ac.uk/myaccount
- Click Change your security questions.
- In the Mobile phone numbers box, enter your new phone number and click Add.
- Remove any phone numbers you no longer use or don't wish to associate with your ITS Account.
- Click Done.
- For extra security, go to warwick.ac.uk/twostep/setup, select Mobile app and enter your new phone number. This deregisters your old phone number from the two-step authentication process.
- Turn on two-step authentication
- Sign in with an authenticator app
- Sign in with a text message
- Sign in when you don't have your phone with you
- Backup verification codes
- What duration should I choose?
- Lost or stolen phones
- Use an alternative device to authenticate
- New device or changed phone number
- Revoke remembered devices
- Private browsing
- Allow cookies from the Single Sign-on domain