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IT Services

Sign in with an authenticator app

We recommend this method of signing in, rather than receiving a code by text message, because your phone doesn't need a cellular network signal or internet connection to generate a verification code. Before you can generate a code, ensure that:

  1. You have enabled two-step authentication for your ITS Account.
  2. You have added your account to an authenticator app, such as Microsoft Authenticator.

Important: This help article applies to the Single Sign-on service, which is being replaced by Microsoft Multi-Factor Authentication (MFA).

  1. Visit any page on warwick.ac.uk, then click Sign in at the top of the screen.
  2. Enter your ITS Account username and password.
  3. Choose an option from the Keep me signed in drop-down list. You won't be asked to sign in again until the time period you choose expires – unless you're private browsing or you start a new session in a different browser (Google Chrome then Internet Explorer, for example).
  4. Click Sign in.
  5. Open the authenticator app on your phone and locate the six-digit number for your ITS Account.

  6. On Warwick's Sign in page, type the number in the Verification code box:

    Enter the verification code shown on your phone

    Tip: To avoid being prompted to enter a verification code each time you sign in, choose a duration from the Don't ask for a code again on this device drop-down list. Your device is now added to your list of remembered devices.
  7. Click Sign in.

Related articles

Quick guide: two-step authentication with Microsoft Multi-Factor Authentication (MFA)

Two-step authentication help

Temporarily without a phone or unable to use a phone, for some reason? Your options are:

  1. Use backup codes to verify, you'll need to print these in advance
  2. Use an alternative device to authenticate, this must be a secondary device