Sign in with an authenticator app
We recommend this method of signing in, rather than receiving a code by text message, because your phone doesn't need a cellular network signal or internet connection to generate a verification code. Before you can generate a code, ensure that:
- You have enabled two-step authentication for your ITS Account.
- You have added your account to an authenticator app, such as Microsoft Authenticator.
Important: This help article applies to the Single Sign-on service, which is being replaced by Microsoft Multi-Factor Authentication (MFA).
- Visit any page on warwick.ac.uk, then click Sign in at the top of the screen.
- Enter your ITS Account username and password.
- Choose an option from the Keep me signed in drop-down list. You won't be asked to sign in again until the time period you choose expires – unless you're private browsing or you start a new session in a different browser (Google Chrome then Internet Explorer, for example).
- Click Sign in.
- Open the authenticator app on your phone and locate the six-digit number for your ITS Account.
On Warwick's Sign in page, type the number in the Verification code box:Tip: To avoid being prompted to enter a verification code each time you sign in, choose a duration from the Don't ask for a code again on this device drop-down list. Your device is now added to your list of remembered devices.
- Click Sign in.
Two-step authentication help
- Turn on two-step authentication
- Sign in with an authenticator app
- Sign in with a text message
- Sign in when you don't have your phone with you
- Backup verification codes
- What duration should I choose?
- Lost or stolen phones
- Use an alternative device to authenticate
- New device or changed phone number
- Revoke remembered devices
- Private browsing
- Allow cookies from the Single Sign-on domain
Temporarily without a phone or unable to use a phone, for some reason? Your options are:
- Use backup codes to verify, you'll need to print these in advance
- Use an alternative device to authenticate, this must be a secondary device