Skip to main content Skip to navigation

Evaluation of apprenticeships in Telefonica

IER undertook an evaluation of Telefonica’s apprenticeship programme, looking at three key areas of the business where they employ apprentices: Operations (Level 3); Customer service (mainly Level 2); and Retail (mainly Level 2). The study provided: an estimate of the total cost to the employer of providing apprenticeship training (a cost per apprentice successfully completing the apprenticeship and the overall cost given the number of participants); the estimated payback period over which the company recoups the investment; and a comparison, wherever possible, from the IER Net Costs and Benefits series of studies, of the average costs / benefits which accrue in other sectors relating to similar types of training. The study also catalogued the various qualitative benefits reported by those associated with the Telefonica apprenticeships.

Project team:


Lynn Gambin
Clare Lyonette
Terence Hogarth

Project Duration:

December 2011 - October 2012

Project Sponsor:

Telefonica

ttelefonica_logo.png