This page gives information on how certificates are issued. If you already have your certificate and require authorised certificate copies, or have lost your certificate and require a replacement, please see the links at the bottom of this page.

Due to the COVID-19 pandemic the University has decided it cannot safely hold degree ceremonies in July 2020, January 2021, and July 2021. Students meeting the requirements of their award and will have originally expected to attend a ceremony during either of these periods will receive their degree certificate by post.

Please see our Coronavirus Updates for the most up to date information

Certificate Collection:

Certificates can be made available for you or a nominee to collection from Student Services, Senate House on request. If you have nominated someone else to collect your certificate, and have not already informed us, you should Contact Us to confirm the name of the person collecting. Your certificate will only be issued to you or the named nominee on your record, so you must bring proof of identification (e.g. passport) when collecting your certificate, or your friend should bring theirs, if collecting on your behalf. The maximum number of certificates that any one person can collect is five.

If you change your preferred certificate delivery method or person collecting your certificate after the advertised closing date of registration, there may be a delay in delivering your certificate to the Student Services ready for collection.

Summer 2020 and Winter 2021:

• In order to reduce the number of in-person visits to Student Services and maintain sufficient social distancing throughout the COVID-19 pandemic, certificate collection will only be available to graduands who are living on campus as part of the Summer 2020 and Winter 2021 registration process. Students living on campus, who opt to collect their certificate from Student Services, will be notified by email when their certificate is available for collection. Students will be required to book a certificate collection slot with Student Services (a link to this will be provided in the notification email sent once the certificate is ready to collect).

Certificate Posting Information

If you are receiving a degree level award (e.g. PhD, MSc, BA, FDA, etc) and graduating in absentia, choosing to receive your certificate in the post, it will be sent using the postage method chosen and address provided when registering for graduation. Where registration is not completed, certificates will be held on file until you Contact Us to confirm your preferred delivery method and address.

If you are receiving a lower award (e.g. Postgraduate Diploma, Postgraduate Certificate, Postgraduate Award, Graduate Diploma, Diploma, Certificate or Post-Experience Diploma/Certificate), please ensure that your HOME address is up to date on Student Records Online is up to date, ready for posting. If you prefer it to be posted to a different address, or wish to collect it, please Contact Us to arrange this.

As standard, certificates are posted free of charge and without tracking information, using Royal Mail 2nd Class for UK addresses and Airmail for overseas address. Alternatively, you may choose to have your certificate delivered by courier (DHL) at a charge of £20 for UK addresses or £40 for overseas addresses. If choosing courier, you will receive an email with tracking details when your certificate is booked online with DHL. We would also advise you to check where your local DHL depot is, that they are able to deliver to your address, and specifically, to check that your zip/postcode is valid/correct and recognised on DHLs system. Shipment of your certificate will be delayed if your zip/postcode is incorrect or missing, where one is required by DHL.

Non-Latin Addresses:

• When registering, you will have the opportunity to write your address in both English and non-Latin characters useful if your address is normally written in a non-Latin script (e.g. Chinese addresses).

Contact Telephone Numbers on Address Labels:

• If you wish for your telephone number to be included on the envelope for your certificate, you should include this within the first line of your address. This is the only way your telephone number will be included unless you specifically Contact Us to request this separately.

PO Boxes:

• Certificates sent by Air Mail will only be accepted in certain countries if a PO Box is provided. Please double-check whether your address requires a PO Box before selecting Air Mail as your preferred delivery option.
• U.A.E address requirements - PO Boxes are no longer mandatory for delivering to U.A.E by Air Mail. However, delivery to other addresses will only be possible if strict criteria is met. Addresses must include a contact telephone number and the full name of the town/village. A full list of criteria is available on the Royal Mail website.

Payments for courier delivery (£20 for UK addresses or £40 for overseas addresses) should be made by completing the online payment form.

We will notify you via email when your certificate has been posted and kindly ask you not to contact us asking when your certificate will be sent, as this will only serve to delay posting of certificates while we respond to such emails. Please understand that it will take a number of weeks/months to post all certificates and please allow up to 8 weeks for delivery.

Digital Certificates:

From 1 May 2021, digital certificates will be issued to awardees in addition to hard copy certificates. For more information on Digital Certificates, for current students, alumni and staff, please see our Digital Certificates web page.

Authorised Certificate Copies and Replacement Certificates:

If you have your original certificate, you can request authorised certificate copies, a stamped and signed copy of your certificate.

If your certificate has been lost or stolen, you can request a replacement copy of your certificate

Transcripts:

Transcripts are issued by our colleagues in Student Records. We work together to ensure, wherever possible, that transcripts for Postgraduate Taught degree qualification awards are paired with certificates and issued together. Where this is not possible, Student Records will send it separately when marks are available.

You can see more information about transcripts and request additional copies on the Student Records webpages.