We are aware of an issue that may occur for some staff & students when printing from a managed or self-managed (personal) Windows 10 computer.

A BSOD (Blue Screen) can occur and the computer can unexpectedly restart losing any unsaved work.

If this occurs please do not attempt to print again.

We have a fix for Staff that is available via a self install from the Software Center on your staff Managed Windows 10 workstation, please contact the ITS Helpdesk for details or see our associated FAQ for further guidance.

For our Student PC labs and workareas - a fix is currently in the process of being applied

For staff and students using your own self-managed (personal) Windows 10 workstation please contact the ITS Helpdesk and seek support and guidance on how to install the required Microsoft Cumulative update.

We apologise for any inconvenience caused.

On Saturday 27th March from 9AM onwards there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day. We hope this work will be finished before 4pm but may continue until then.

Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS Windows print servers.

When are we getting underway and when will we be complete?

Starts: 06/08/2020 @08:00:00

Ends: 06/05/2020 @10:00:00

The CUPS (Common Unix Printing Service) will be unavailable during the 8AM to 10AM time period.

This is to allow for critical operating system upgrades.

Any issues?

Please report them to the ITS Helpdesk in the usual way

When are we getting underway and when will we be complete?

Starts: 08/04/2020 10:30:00
Ends: 08/04/2020 12:30:00

Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS print servers apart from Lampard, Beckham, Paltrow and Penn.

This will provide for the return of the Quick Print "Printer Profiles", will enhance the support for device fonts and provide a broad spectrum of bug fixes.

No customer action or disruption to service is expected. Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

On Wednesday 28th July 2019 there will be no access to printing and photocopying services provided by IT Services from 6.30PM till 9.30PM as major server upgrade work is carried out during the evening.

This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

For further details of the change...

IT Services will be automatically migrating all Managed Windows 7 and Managed Windows 10 computers from the legacy Kyocera\HP on Triton or Rycon Pull Print queues onto newer, more modern and supportable servers Hanks and Stone.

For further details of this change...

On Wednesday 18th September at 10AM we are deleting all of the old staff Pull Print queues (printers where you currently need to swipe your University ID Card to print) and retiring the servers that host them. (Triton and Rycon)

Please ensure that you have moved across to the new print queues in advance of this date if you wish to print from your own personal devices.

For further details of the change and guidance on how to install the new queues on your personal devices...

On Wednesday 17th July at 8AM we are deleting all of the old print queues (printers where you currently don't need to swipe your University ID Card to print)

These have been replaced with new versions, please install them now if you haven't already done so.

For further details of the change...